Privacy Policy

Privacy Policy

At Tagmail.net, we understand that privacy matters, especially when you use an email infrastructure service to send and process information.

This Privacy Policy explains how Tagmail.net collects, uses, stores, and protects personal information when you visit our website, create an account, contact us, or use our email API, SMTP relay, validation, inspection, and deliverability services.

For this Privacy Policy, “Tagmail.net”, “we”, “us”, and “our” refer to the entity that operates the Tagmail.net service.

Legal entity: MAGICBYTE SOLUTIONS PTY LTD

1. What this Privacy Policy covers

This Privacy Policy applies to personal information we collect when you:

• visit or use the Tagmail.net website;

• contact us or request information about our Services;

• create or manage a Tagmail.net account;

• communicate with our support or engineering teams;

• use the Tagmail.net API or SMTP relay;

• use our email validation, inspection, testing, or deliverability tools; or

• otherwise interact with Tagmail.net.

Tagmail.net also processes information on behalf of customers when providing email infrastructure services. In those circumstances, the customer may be responsible for determining why and how that information is processed, while Tagmail.net processes it to provide the Services. If you receive an email sent using Tagmail.net, your relationship regarding that email is generally with the organisation or person who sent it.

2. Information we collect

The information we collect depends on how you interact with Tagmail.net.

Account and contact information

When you create an account, speak with our team, or request information about our Services, we may collect information such as:

• your name;

• work email address;

• company or organisation name;

• job title or role;

• telephone number;

• billing and business information;

• account details; and

• other information you choose to provide.

Technical and usage information

When you use our website or Services, we may collect technical information such as:

• IP address;

• browser type and version;

• operating system;

• device information;

• login information;

• timestamps;

• pages or features accessed;

• API usage information;

• service configuration information;

• error and diagnostic information; and

• other technical or usage data generated through your interaction with the Services.

We use this information to operate, secure, maintain, troubleshoot, and improve Tagmail.net.

Email and service data

When you use Tagmail.net to send or process email, our systems may process information required to provide the service.

This can include:

• sender and recipient email addresses;

• email headers and routing information;

• message subject lines;

• email content where required to transmit or process a message;

• delivery, bounce, complaint, open, and click events where applicable;

• sending IP and domain information;

• authentication information;

• validation results;

• rendering and testing information; and

• other information associated with email delivery.

We do not use customer email content for unrelated advertising purposes.

Payment information

If you purchase paid Services, payment information may be processed by our payment service providers and us.

Depending on the payment method, this may include billing details, transaction information, payment status, and related records. Payment card details may be collected and processed directly by a third-party payment provider rather than being stored by Tagmail.net.

Information you provide to support

If you contact our support or engineering team, we may collect the information contained in your communications, including technical details, account information, screenshots, logs, or other information you choose to provide.

We use this information to investigate issues, respond to requests, and provide technical support.

3. How we use personal information

We use personal information for purposes including:

Providing and managing the Services

We use information to:

• create and manage accounts;

• provide API and SMTP access;

• process and deliver email;

• validate email addresses;

• provide email inspection and testing services;

• monitor delivery and reputation signals;

• process transactions and billing;

• provide customer and technical support; and

• communicate with you about your account and Services.

Security and abuse prevention

We may process information to protect Tagmail.net, our customers, recipients, and our infrastructure.

This can include detecting and investigating spam, phishing, fraud, abuse, unusual sending behaviour, security incidents, and other activity that could compromise the Services.

We may use automated systems and other technical measures to identify potentially harmful activity.

Service improvement

We may use technical and usage information to understand how our Services are used, identify problems, improve performance, develop new features, and make the platform easier to use.

Where practical, we may aggregate or de-identify information for analytics and product development.

Communications

We may use your contact details to send:

• account and service-related communications;

• security notices;

• maintenance and availability updates;

• responses to your enquiries; and

• information about Tagmail.net products and services where permitted by applicable law.

Where marketing communications require consent, we will obtain consent before sending them.

You can unsubscribe from marketing communications at any time.

Legal and regulatory obligations

We may process and retain information where necessary to comply with applicable laws, regulations, legal proceedings, court orders, regulatory requests, tax obligations, or other legal requirements.

4. How we use information processed through customer accounts

Tagmail.net is an email infrastructure provider, so some information processed through the platform belongs to our customers and their users.

A customer may use Tagmail.net to send an account verification email containing personal information about one of its users.

In these circumstances, the customer generally determines the purpose for which the information is processed, and Tagmail.net processes the information to provide the Services.

If you have received an email from a Tagmail.net customer and want to know why your information was used, you should generally contact the organisation that sent the email.

5. Cookies and similar technologies

We may use cookies and similar technologies on our website and Services.

These technologies may help us:

• keep you signed in;

• remember preferences;

• understand how visitors use our website;

• measure website performance;

• improve our Services; and

• understand the effectiveness of our communications.

Some cookies may be provided by third-party service providers that help us operate analytics, security, payment, support, or other website functionality.

You can control cookies through your browser settings. Some features of the website may not work correctly if certain cookies are disabled.

6. When we share personal information

We do not sell your personal information.

We may share information with service providers and other third parties where reasonably necessary to operate Tagmail.net and provide the Services.

These may include providers supporting:

• cloud hosting and infrastructure;

• payment processing;

• customer support;

• analytics;

• security and fraud prevention;

• email delivery and related infrastructure;

• communications;

• monitoring and diagnostics; and

• professional, legal, accounting, or other business services.

These providers may only process information for purposes connected with the services they provide to us, subject to appropriate contractual or other safeguards where required.

We may also disclose information where required by law, legal process, court order, regulatory authority, or where reasonably necessary to protect our rights, customers, users, infrastructure, or the safety and security of others.

If Tagmail.net is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.

7. International data transfers

Tagmail.net may use service providers or infrastructure located in Australia or other countries.

Where personal information is transferred outside Australia, we will take reasonable steps to ensure that the transfer and subsequent handling of that information complies with applicable Australian privacy requirements.

The countries in which information may be processed can depend on the infrastructure and third-party services used to provide the Services.

We will not state that customer or personal information is stored exclusively in Australia unless this is confirmed for the relevant Tagmail.net infrastructure and Services.

8. How we protect personal information

We take reasonable steps to protect personal information against misuse, interference, loss, and unauthorised access, modification, or disclosure.

The measures we use may include access controls, authentication, encryption where appropriate, monitoring, security procedures, and technical safeguards designed to protect the Services and information processed through them.

Security is a shared responsibility. You are responsible for protecting your account credentials, API keys, SMTP credentials, webhook secrets, and other access information under your control.

No internet-based service can be guaranteed to be completely secure, so take appropriate precautions when transmitting sensitive information.

9. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide the Services, to meet legal and regulatory obligations, resolve disputes, enforce agreements, maintain security, and protect our legitimate business interests.

The appropriate retention period can vary depending on the type of information and why we hold it.

When information is no longer required, we will take reasonable steps to delete or de-identify it, subject to legal, technical, and operational requirements.

We do not specify a fixed deletion period unless we have a documented retention practice that supports it.

10. Your privacy rights

Depending on your circumstances and the privacy laws that apply to you, you may have rights relating to your personal information.

These may include the right to:

• request access to personal information we hold about you;

• request correction of inaccurate or incomplete information;

• make enquiries about how we handle your information;

• withdraw consent where processing is based on consent; and

• make a complaint about our handling of your personal information.

Some requests may be subject to exceptions or limitations under applicable law.

We may need to verify your identity before responding to a request involving personal information.

To make a privacy request, please contact us using the details provided below.

11. Australian Privacy Principles

Where the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to our handling of your personal information, we will handle that information in accordance with those requirements.

This includes requirements relating to the collection, use, disclosure, security, access, and correction of personal information.

12. Children

Tagmail.net is intended for developers, businesses, and professional users and is not directed towards children.

We do not knowingly collect personal information from children where doing so would breach applicable law.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can assess the situation and take appropriate action.

13. Third-party websites and services

Our website and Services may contain links to third-party websites, integrations, documentation, or services.

This Privacy Policy does not apply to the privacy practices of those third parties. Review their privacy policies before providing them with personal information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or legal requirements.

When we make material changes, we will take reasonable steps to notify affected users where appropriate.

The latest version will be published on this page with the updated date shown at the top.

15. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or wish to make a privacy-related complaint, please contact us.

We will review privacy enquiries and complaints and respond within a reasonable period in accordance with applicable requirements.

Email - support@tagmail.net