Terms of Service

Terms and Conditions

These Terms and Conditions govern your access to and use of Tagmail.net, including its website, email API, SMTP relay, validation services, email testing and inspection tools, deliverability and reputation monitoring services, documentation, integrations, and related products and services (collectively, the “Services”).

By accessing or using the Services, or by entering into an agreement with us for the Services, you agree to these Terms and Conditions. If you are using the Services on behalf of a company or other organisation, you confirm that you have the authority to accept these Terms on its behalf.

1. About Tagmail.net

Tagmail.net is an email infrastructure platform designed for developers and businesses. The Services may include transactional email delivery, email address validation, email rendering and quality testing, inbox placement testing, sender reputation monitoring, API access, SMTP relay, webhooks, client libraries, framework integrations, and related functionality.

The Services available to you depend on the plan, order, or arrangement agreed with us.

Legal entity: MAGICBYTE SOLUTIONS PTY LTD

2. Eligibility and Account

You must provide accurate and complete information when creating an account or requesting access to the Services.

You are responsible for keeping your account information, login credentials, API keys, SMTP credentials, and other access details secure. You must not share credentials in a way that could allow unauthorised access to your account.

You are responsible for activity carried out through your account unless it results directly from a security failure on our part.

You must notify us promptly if you believe your account or credentials have been compromised.

3. Use of the Services

You may use Tagmail.net only for lawful purposes and in accordance with these Terms.

You are responsible for all email content, recipient lists, domains, data, and other material submitted, transmitted, processed, or otherwise used through your account.

You must have an appropriate legal basis and any required permissions to send email to your recipients. You must comply with applicable laws and regulations relating to privacy, electronic communications, marketing, unsolicited messages, data protection, and email delivery.

You must not use Tagmail.net to send spam, phishing messages, fraudulent communications, malware, malicious code, or other unlawful or deceptive content.

You must not use the Services to distribute content that is illegal, threatening, abusive, or intended to facilitate fraud or other unlawful activity.

You must not attempt to bypass sending limits, authentication controls, security measures, abuse prevention systems, or other restrictions applied to the Services.

You must not use the Services to interfere with the operation of Tagmail.net or its infrastructure, or attempt to gain unauthorised access to our systems or those of another customer.

4. Email Sending and Deliverability

Tagmail.net provides infrastructure and tools intended to support reliable email delivery, but we cannot guarantee that every email will reach its intended recipient or inbox.

Delivery can be affected by recipient mail servers, spam filters, domain configuration, internet connectivity, recipient policies, sender reputation, message content, authentication, and other factors outside our control.

You remain responsible for configuring and maintaining your sending domains and for using the authentication and deliverability features provided by the Services appropriately.

Tagmail.net may monitor sending activity, bounce rates, complaints, authentication, reputation, and other delivery signals to protect the Services and maintain reliable email delivery for customers.

We may restrict, delay, or suspend sending where reasonably necessary to protect our infrastructure, other customers, recipients, or the wider email ecosystem.

5. Acceptable Sending Practices

You must maintain appropriate email lists and remove addresses that repeatedly bounce, unsubscribe, or otherwise indicate that messages should no longer be sent.

You must not knowingly send email to purchased, harvested, scraped, or unlawfully obtained recipient lists where doing so would breach applicable law or our requirements.

You must provide appropriate unsubscribe mechanisms where required by applicable law.

We may review sending activity where necessary to investigate abuse, protect the platform, comply with legal obligations, or maintain service quality.

6. API, SMTP and Technical Access

Tagmail.net may provide access through a REST API, SMTP relay, webhooks, client libraries, framework integrations, or other technical interfaces.

You are responsible for implementing these interfaces securely and for protecting API keys, SMTP credentials, webhook secrets, and other authentication information.

You must not reverse engineer, probe, scan, penetrate, or test the vulnerability of Tagmail.net systems without our prior written permission.

You must follow the technical requirements and limitations published in our documentation. We may update technical requirements where reasonably necessary to maintain security, reliability, or compatibility.

7. Email Validation and Testing Services

Tagmail.net may provide services that assess email addresses, domains, mailbox status, email rendering, inbox placement, sender reputation, or related delivery factors.

These services are intended to provide useful technical information, but results may not always be complete, current, or conclusive. Third-party mail servers, email clients, network conditions, privacy controls, and other external factors may affect results.

You remain responsible for deciding how to act on information returned by the Services.

8. Availability and Service Levels

Tagmail.net aims to provide reliable access to its Services. Where a specific service level or uptime commitment applies to your plan or agreement, that commitment will be governed by the applicable service level terms.

The website currently states a 99.9% API uptime SLA. Any formal SLA, exclusions, remedies, and eligibility requirements applicable to your account will take precedence over general website statements where the two differ.

Scheduled maintenance, emergency maintenance, events outside our reasonable control, third-party infrastructure failures, internet connectivity issues, and circumstances caused by your systems may be excluded from applicable availability calculations.

9. Fees and Payment

The fees for the Services are those shown in your applicable plan, order, quotation, or agreement.

Tagmail.net does not offer a self-service free tier. Paid plans may include different sending volumes, validation allowances, infrastructure options, support levels, and other features.

Unless otherwise agreed, fees are payable according to the payment terms provided when you purchase or subscribe to the Services.

You are responsible for any applicable taxes, duties, or similar charges associated with your purchase, except taxes imposed on our income.

We may suspend access to paid Services if amounts remain overdue after reasonable notice.

10. Intellectual Property

Tagmail.net and its licensors retain all rights, title, and interest in the Services, including the Tagmail.net platform, software, APIs, documentation, designs, trademarks, interfaces, and related technology.

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to use the Services for your internal business purposes during your subscription or agreed service period.

You retain ownership of the content, data, email templates, recipient information, and other material you submit to the Services.

You grant Tagmail.net the rights reasonably necessary to process and transmit your content and data solely for providing, securing, maintaining, and improving the Services, and as otherwise permitted by applicable law or these Terms.

11. Confidentiality

Each party may receive confidential information belonging to the other in connection with the Services.

Each party agrees to use reasonable care to protect confidential information and not disclose it except to its employees, contractors, professional advisers, service providers, or other persons who need to know it and are subject to appropriate confidentiality obligations, or where disclosure is required by law.

These obligations do not apply to publicly available information, was already lawfully known, is independently developed, or is lawfully received from another source without confidentiality restrictions.

12. Privacy and Data Protection

Your use of the Services may involve the processing of personal data.

The parties will comply with applicable data protection and privacy laws in relation to personal data processed through the Services.

Where Tagmail.net processes personal data on your behalf, a separate data processing agreement or equivalent terms may apply depending on the Services you use and the applicable legal requirements.

Our Privacy Policy explains how we collect, use, store, and protect personal information relating to visitors, customers, and users of Tagmail.net.

13. Security

We take reasonable measures designed to protect the Services and information processed through them.

You are responsible for using appropriate security measures within your own systems, including protecting account credentials, API keys, SMTP credentials, recipient data, and other information under your control.

You should not use the Services to transmit information where doing so would create risks that the Services are not designed to address unless specifically agreed with us.

If you become aware of unauthorised access to your account or a security issue involving the Services, you should contact us promptly.

14. Suspension and Termination

We may suspend or restrict your access to the Services if we reasonably believe that:

• you have breached these Terms;

• your use creates a security, legal, technical, or reputational risk;

• your account is being used for spam, abuse, fraud, or other prohibited activity;

• payment remains overdue;

• suspension is required by law or a regulatory authority; or

• suspension is reasonably necessary to protect Tagmail.net, our customers, recipients, or our infrastructure.

Where reasonably practicable, we will provide notice before suspension. We may act without prior notice where immediate action is necessary to protect the Services or comply with legal obligations.

Either party may terminate the applicable service arrangement in accordance with the cancellation or termination terms that apply to the relevant plan or agreement.

Upon termination, your right to use the Services will end. Any provisions that by their nature should continue after termination, including intellectual property, confidentiality, liability, indemnification, and payment obligations, will continue to apply.

15. Disclaimers

The Services are provided on an “as available” basis except where a specific written service commitment applies.

To the maximum extent permitted by applicable law, Tagmail.net does not guarantee that the Services will always be uninterrupted, error-free, completely secure, or suitable for every particular purpose.

We do not guarantee that emails will be delivered, opened, read, or placed in a recipient's primary inbox.

Third-party email providers, internet service providers, domain registrars, spam filters, email clients, and other external systems are outside our control.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

16. Limitation of Liability

To the maximum extent permitted by law, Tagmail.net will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses, or for loss of profits, revenue, business opportunities, goodwill, reputation, or data arising from your use of or inability to use the Services.

Subject to applicable law, Tagmail.net's total aggregate liability arising from or relating to the Services or these Terms will not exceed the fees you paid to Tagmail.net for the Services giving rise to the claim during the twelve months immediately before the event giving rise to the liability.

These limitations do not apply to liability that cannot legally be limited or excluded.

17. Indemnity

You agree to defend, indemnify, and hold harmless Tagmail.net and its officers, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, and reasonable legal expenses arising from:

• your unlawful use of the Services;

• your breach of these Terms;

• your email content or recipient lists;

• your failure to obtain required permissions or legal bases for sending email;

• your violation of applicable law; or

• your infringement of another person's rights.

We will give you reasonable notice of any claim where legally permitted and provide reasonable cooperation in its defence.

18. Changes to the Services

We may modify, improve, replace, or discontinue parts of the Services from time to time.

Where a material change is likely to significantly affect your use of a paid Service, we will take reasonable steps to provide notice where appropriate.

We may make changes without notice where necessary for security, legal compliance, maintenance, or other urgent operational reasons.

19. Changes to These Terms

We may update these Terms from time to time.

When we make material changes, we will provide reasonable notice through the website, your account, email, or another appropriate method where required.

The updated Terms will apply from the effective date stated in the revised version. Your continued use of the Services after that date constitutes acceptance of the updated Terms, subject to any rights you may have under applicable law.

20. Third-Party Services

The Services may connect with or rely on third-party services, infrastructure, email providers, integrations, libraries, or other technologies.

Your use of third-party services may be subject to their own terms and policies. Tagmail.net is not responsible for third-party services that it does not control.

21. Force Majeure

Neither party will be responsible for a failure or delay in performing its obligations where that failure or delay results from circumstances reasonably beyond its control.

Such circumstances may include natural disasters, major internet or infrastructure failures, war, civil unrest, government action, widespread cyber incidents, labour disputes, or failures of third-party infrastructure.

This does not relieve you of your obligation to pay amounts that became due before the relevant event.

22. Governing Law and Disputes

These Terms and any dispute, claim, or matter arising from or relating to the Services or these Terms will be governed by and construed in accordance with the laws of Australia.

You and Tagmail.net agree to submit to the jurisdiction of the courts of Australia in relation to any dispute arising from or relating to these Terms, except where applicable law provides otherwise.

23. General

These Terms, together with any applicable order, plan terms, service-specific terms, privacy terms, data processing terms, and other documents expressly incorporated into them, form the agreement between you and Tagmail.net concerning the Services.

If any provision is found to be invalid or unenforceable, the remaining provisions will continue in effect.

Our failure to enforce a provision of these Terms does not constitute a waiver of our right to enforce it later.

You may not assign your rights or obligations under these Terms without our prior written consent, except where permitted by law. We may assign these Terms as part of a merger, acquisition, corporate restructuring, or sale of substantially all of the relevant business or assets.

Nothing in these Terms creates a partnership, joint venture, employment relationship, or agency relationship between you and Tagmail.net.

24. Contact Us

If you have questions about these Terms, your account, or the Services, please contact us through the contact details provided on our website.